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Profile

Your profile page shows your personal details and gives you quick access to your memberships, event history, and payment records.

View a member’s profile

As an admin, you can pull up any member’s full profile from the member list.

  1. Go to Members in the sidebar.
  2. Click the member’s name.
  3. You’ll see their profile: name, email, role, status, and bio. Below that, their recent memberships and upcoming events.

From here you can click Edit Profile to update their information.

See Members for more on finding and managing members.

Edit profile information

Admins can edit any member’s profile, including their name, phone number, photo, bio, address, and social links.

  1. Open the member’s profile (see above).
  2. Click Edit Profile.
  3. Update the fields you want to change.
  4. Click Save Profile.

The fields you can edit:

Field Notes
First name / Last name Required
Phone Optional
Date of birth Optional
Profile photo JPG, PNG, or GIF, up to 5MB
Bio Short text that shows on their profile
Address Street, city, state, postal code, country
Website, LinkedIn, Twitter, Facebook Optional social links

Note: Email addresses can’t be changed from the edit form. Contact support if a member needs their email updated.

Notification settings

The edit form also includes three notification toggles you can set on a member’s behalf:

  • Email notifications: important updates by email
  • Event reminders: reminders about upcoming events
  • Newsletter: community newsletter subscription

What members can edit themselves

Members can update their own profile through the member portal. They go to Profile, then click Edit Profile.

Members can update:

  • Name
  • Phone
  • Address
  • Bio
  • Profile photo (JPG, PNG, or GIF, up to 5MB)

The edit page in the member portal also has a Change Password section. Members fill in their current password, then enter and confirm a new one. They click Save Changes and the new password takes effect immediately.

Note: If a member forgets their password, they can use Forgot Password on the login page to get a reset link by email.

Check a member’s memberships

The Memberships tab shows the member’s active membership and their full membership history.

  1. Open the member’s profile.
  2. Click Memberships (or go to Profile > Memberships from the quick links).

The active membership card shows the tier name, start date, expiry date, auto-renew setting, billing cycle, and any included benefits. Below that, the membership history lists every past membership with tier name, dates, price, and status.

See Memberships for details on managing membership tiers.

Check a member’s event history

The My Events tab shows every event the member has registered for, with filters for upcoming, past, and cancelled.

  1. Open the member’s profile.
  2. Click My Events (or go to Profile > Events from the quick links).

At the top you’ll see a summary: total registrations, upcoming, attended, and cancelled. Use the tabs to switch between upcoming, past, and cancelled registrations.

Each registration shows the event name, date, time, venue, registration status (registered, attended, waitlisted, or cancelled), and payment status for paid events.

Check a member’s payment history

The Payments tab lists every charge for this member in your community.

  1. Open the member’s profile.
  2. Click Payments (or go to Profile > Payments from the quick links).

The summary cards show total paid and number of transactions (and total refunded, if any). The transactions table shows date, description, type (membership, event, donation, or other), amount, and status. If a receipt is available, there’s a link to open it.

If the member has a saved payment method on file, it shows at the bottom of the page.